Secure shipment: Terms and conditions

Policy Coverage: Financial loss caused due to an item being lost or damaged during transit within India. Coverage starts from the point of dispatch and ends at customer delivery point as per address on invoice. In case of non-delivery, the same is covered until the item arrives back at the dispatch point. It is necessary for the assured when they become aware of an event which is "held covered" under this insurance to give prompt notice to the Company and the right to such cover is dependent upon compliance with this obligation. In the event of loss or damage that may result in a claim, immediate notice must be given to the Company.

Goods Covered: Upon consignment said to contain Health and Beauty products, Fashion Apparels, electronic, automobiles, and accessories, Home, lifestyles, and gifts, food and groceries, books, music and entertainment, sports, hobbies, toys, mobile accessories, medicines, green coffee, tools and hardware, educational contents, back cover of mobiles, stationery, pet supplies, herbal products, printer cartridges, ink, toner, label types, mobiles phones, artificial/ imitation Jewellery

Excluded Cargoes:

Bulk shipments unless carried out in ISO Tank containers or purpose built road or rail tank conveyance,
Bloodstock livestock and living creature,
Alcohol spirit for consumption,
Cigarettes,
Deeds securities, treasury notes, and the like excluding passports,
Designs, patterns plan, manuscripts and all such documents,
Money (including bank notes and coin currencies),
Precious stones and metals (including but not limited to bullion, jewellery made of gold, silver, other precious stones, gems etc, precious coins, and such precious items/ articles), 9. Stamps, duty stamps, tickets and the like,
Motor vehicles, aircraft, water craft and the like
Arms, ammunitions and explosives.
Cement,
Charity Goods, and / or humanitarian aid,
Household goods and personal effects excluding those belonging to the official of the clients named in the policy,
Prototypes and one of a kind interest,
Hazardous Goods,
Explosives,
Gases (including compressed air of gas appliances),
Indian Postal Articles,
Flammable Cargo like petrol, diesel and such allied cargoes,
Poisonous / Toxic Articles,
Radioactive Materials,
Corrosive Material,
Precious and Semi-precious items excluding any fashion jewellery would be covered, 25. Chemicals and power if not accompanied by chemicals analysis report and material safety data sheet and NON DGR Declaration.
Work of arts.

Second Hand / Used / Refurbished items are not covered
Unexplained shortages or shortages out of sound packing are not covered. • Mysterious disappearances are not covered.
The above list is not exhaustive and a detailed list is available under the policy terms and conditions

Cover Clauses -

All Risk – Air / Rail / Road / Sea /Courier

Institute Cargo Clauses (Air) (excluding sendings by Post) 01.01.1982 Clause No. ILU CL259 2. Courier Clause or Parcel Clause (By Courier) All Risks
Inland Transit (Rail or Road) Clause-A (All Risks)
Strikes Riots and Civil Commotions Clause (Inland Transit not in conjuction with Ocean Going Voyage)
Institute Strikes Clauses (Air Cargo) 01.01.1982 Clause No. ILU CL260
Not added in Inland transits– Institute War Clauses (Air Cargo) (excluding sendings by Post) 01.01.1982 Clause No. ILU CL 258
Institute Cyber Attacks Exclusion Clause 10.11.2003 Clause No. ILU CL380 8. Institute Radioactive Contamination, Chemical, Biological, Bio- chemical and Electromagnetic Weapons Exclusion Clause 10.11.2003 Clause No. ILU CL370
Sanction Limitation and Exclusion Clause 11.08.2010 Clause No. JC2010/014 10. Termination of Transit Clause (Terrorism) 23.05.2012 Clause No. JC2001/056 11. Private Carriers Warranty/ Limitation of Liability Clause
Important Notice Clause
Communicable disease exclusion (cargo) jc2020 – 011 cargo

Limitation of liability: The insurer’s liability is limited to a maximum of “Invoice value+5%”. Kindly note that this will be limited by the value declared by the insured at the time of procuring insurance. The maximum value of a single item under the policy is limited to INR 5,00,000/-

Deductible: A compulsory excess of 0.83% of the invoice value will be applied for each and every invoice / AWB number.

Claim Documentation

To enable claims to be dealt with promptly, the assured are advised to submit all available and requested supporting information and documents without delay, including but not limited to the following:

PAN card/number details;
Bank account details of the registered entity (to be updated on the Pickrr’s system/panel),

Details of the concerned product(s), including but not limited to brand name, model no., IMEI number, etc based on the product nature.

In case of damage goods received:

Manifest/digital stamp proof from Pickrr’s system
COF – Certificate of Fact which is given by logistics at the time of claim
Proof of delivery
Images of damaged products
Shipping label and invoice copy of the item for which claim is being raised o Airway Bill No / LR / RR

Self-survey till INR 40,000/- claim amount. Surveyor shall be appointed for claims more than INR 40,000/- and any other requirement can be checked on case to case basis

In case of goods not delivered to customer but damage product received by seller during return Shipment: ITC A coverage applicable:

Manifest/digital stamp proof from client systems
COF – Certificate of Fact which is given by logistics at the time of claim
Proof of non-delivery to customer
Images of damaged products to check extent of damages
Shipping label and invoice copy of the item for which claim is being raised
Airway Bill No / LR / RR
Self survey till INR 40,000/- claim amount. Surveyor shall be appointed for claims more than INR 40,000/- and any other requirement can be checked on case to case basis

In case of goods delivered to customer which is not as specified in invoice or opened for whatsoever reason but product received by seller during return shipment in damaged condition : ITC B coverage applicable

Manifest/digital stamp proof from client systems
COF – Certificate of Fact which is given by logistics at the time of claim
Images of product at the time it is delivered to consignee
Proof of rejection by consignee
Images of products after accident to check the extent of damage
Proof of accident ( surveyor shall be appointed for claims more than INR 40,000/- and any other requirement can be checked on case to case basis)
Shipping label and invoice copy of the item for which claim is being raised
Airway Bill No / LR / RR

In case of shortage/ lost/ misplaced consignment:

Manifest/digital stamp proof from client systems
COF – Certificate of Fact which is given by logistics at the time of claim
Shipping label and invoice copy of the item for which claim is being raised
Airway Bill No / LR / RR
In case of Lost claims internal Investigation report to be provided by logistic partner on email, describing about the loss of shipment and it details Copy of Police FIR required for individual claim more than INR 40,000/-

Self survey till INR 40,000/- claim amount. Surveyor shall be appointed for claims more than INR 40,000/- and any other requirement can be checked on case to case basis

The above terms & conditions are indicative in nature, and other/additional terms & conditions of the Insurance policy as set out by the concerned Insurer/insurance company from time to time shall also be applicable.

Important Points to be Noted

Products such as Alcohol, Cigarettes, Hazardous goods, Cement, Deeds, securities, treasury notes, Gas appliances will not be eligible for a claim in case shipment is lost or damaged as part of secure shipment*
The shipment must not be second hand/refurbished, falling under dangerous/ restricted items as mentioned in the terms and conditions, and a counterfeit or fraud product*
All packaging guidelines must have been followed duly*. In case of damaged shipments, videos/images of damaged consignment will have to be provided
Correct product details are to be entered while securing a shipment with Pickrr to be eligible for a claim in case of loss or damage of the same*
Please make sure bank details provided in Settings-->KYC Details-->Bank details are correct and updated*